Vgenx Growth Ventures LLC & LLP

Part I: Terms of use & Privacy Policy

Effective Date: 01/08/2025

This document contains two parts:

  • Part I: Terms of Service outlines the legal agreement between you and Vgenx Growth Ventures LLC & LLP regarding the use of our services.

  • Part II: Privacy Policy describes how we collect, use, and protect your personal information.

Part I: Terms of Service

1. Description of Service Vgenx Growth Ventures LLC & LLP provides an AI-powered phone calling system (the "Service") that enables our clients to create, manage, and execute automated phone campaigns. The Service is provided on a subscription basis, with features and usage limits determined by your chosen plan.

2. Acceptance of Terms By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service. These Terms supersede all prior agreements or understandings, whether written or oral.

3. Prohibited Uses You may not use the Service for any unlawful, fraudulent, or malicious purpose. This includes, but is not limited to:

  • Engaging in criminal or tortious activities.

  • Distributing unsolicited bulk calls or "spam."

  • Harassing, threatening, or impersonating others.

  • Violating any applicable federal, state, or local laws, rules, or regulations, including those related to telemarketing and consumer protection.

  • Transmitting or distributing viruses, worms, or any other harmful code.

4. User Content You retain all rights to any data, information, or content that you upload or transmit through the Service ("User Content"). However, you grant Vgenx Growth Ventures LLC a worldwide, perpetual, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, and process your User Content solely for the purpose of providing and improving the Service.

5. Third-Party Dependencies The Service is provided to you using our proprietary technology as well as third-party services and platforms, including but not limited to [list any relevant third parties, e.g., Twilio]. By using the Service, you acknowledge and agree that Vgenx Growth Ventures LLC is not responsible for any failures, outages, or issues caused by these third-party providers. Any recourse for such issues is governed by the terms and conditions provided by those third-party providers.

6. Subscriptions, Billing, and Payments

  • Recurring Billing: The Service is billed on a recurring basis as outlined in your chosen plan.

  • Payment Method: A valid and current payment method is required to use and maintain a subscription.

  • Non-Refundable Charges: All fees and charges are non-refundable unless otherwise required by law.

  • Termination: We reserve the right to suspend or terminate your account for non-payment or violation of these Terms.

7. Limitation of Liability Vgenx Growth Ventures LLC and its suppliers, including any underlying technology providers, will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses. Our total liability to you for any and all claims related to these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

8. Indemnification You agree to indemnify, defend, and hold harmless Vgenx Growth Ventures LLC, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property or privacy right; or (d) any claim that your User Content caused damage to a third party.

Part II: Privacy Policy

9. Information We Collect When you use the Service, we may collect the following types of information:

  • Account Information: Information you provide when you create an account, such as your name, email address, phone number, and company name.

  • Usage Data: Information about how you use the Service, including your AI voice agent call logs, call duration, and interactions with the system.

  • Call Data: For the purpose of providing the Service, we process call audio, transcripts, and metadata.

  • Billing Information: When you make a purchase, we collect necessary billing details.

10. How We Use Your Information We use the information we collect for the following purposes:

  • To Provide the Service: To operate, maintain, and provide the features of the Service.

  • To Improve the Service: To analyze usage trends, provide personalized content, and improve the quality of our AI models.

  • To Process Payments: To process your transactions and manage your subscription.

  • For Communication: To send you service-related communications, updates, and customer support.

11. How We Share Your Information We do not sell your personal information. We may share your information with the following third parties:

  • Service Providers: We share your information with third-party service providers and underlying technology providers who perform services on our behalf, such as cloud hosting, payment processing, and core AI model processing. These providers are obligated to protect your information.

  • Legal and Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

12. Data Storage and Security We take reasonable measures to protect the information we collect from loss, theft, and unauthorized access. Your data is stored securely and processed in a manner designed to protect its integrity and confidentiality.

13. Your Choices and Rights You have the right to access, update, or delete your personal information. You can do this by logging into your account or by contacting us directly.

14. Changes to this Document We may update this combined Terms & Privacy Policy from time to time. We will notify you of any changes by posting the new document on this page.

15. Contact Us If you have any questions about this document, please contact us at: